Michael Campbell
Leading IT service operations at the Finance Authority of Maine — driving technology excellence, team performance, and reliable infrastructure to support Maine's financial mission.
Career Experience
IT Service Manager
Finance Authority of Maine · Full-timeLeading IT service operations for Maine's public finance authority, overseeing service delivery, systems reliability, and technology strategy in support of FAME's statewide financial programs for students, businesses, and communities.
Dean of Information Technology
Eastern Maine Community College · Full-timeServed as academic and administrative leader for IT programs and operations. Responsibilities spanned IT management, project coordination, curriculum oversight, and institutional technology strategy across the college.
Director of IT Infrastructure
Eastern Maine Community College · Bangor, MaineDirected infrastructure operations and technology projects across campus environments. Applied project coordination and analytical skills to modernize systems and improve service reliability for students and staff.
Director — Security and Support
Maine Technology Group · Winslow, MaineLed security and technical support operations for a regional technology services provider. Focused on project coordination, analytical problem-solving, and delivering reliable managed IT services to clients.
Technology and Support Manager
Maine Technology Group · Winslow, MaineManaged day-to-day technology support operations, applying strong analytical skills to diagnose and resolve client issues and improve service delivery processes.
Instructor / Program Director / Department Chair
Kennebec Valley Community CollegeWore multiple hats as instructor, program director, and department chair for technology programs. Developed curriculum, mentored students, and guided departmental strategy at one of Maine's leading community colleges.
Technology Coordinator / Computer Instructor
Mid-Maine Technical CenterSpent over a decade coordinating technology resources and teaching computer skills to students. Laid the foundation for a career built on deep technical knowledge and a passion for education and service.
Core Expertise
IT Service Management
Overseeing end-to-end IT service delivery, SLAs, incident management, and continuous improvement using ITSM best practices.
Security & Compliance
Ensuring systems and processes meet regulatory and security requirements in a public finance environment.
Infrastructure Operations
Managing networks, servers, and cloud infrastructure to maintain uptime, performance, and reliability for critical financial systems.
Project Management
Planning and executing technology projects from scoping through delivery, coordinating cross-functional teams and managing stakeholder expectations.
Vendor Management
Sourcing, contracting, and managing technology vendors and service providers to ensure quality, cost-effectiveness, and performance.
Strategic Planning
Translating organizational needs into technology roadmaps and aligning IT investments with FAME's mission and strategic priorities.
Academic Background
Thomas College
2005 – 2007
University of Maine at Augusta
2011 – 2013
University of Southern Maine
2002 – 2004
Kennebec Valley Community College
2000 – 2002
Credentials & Certs
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